Refund & Return Policy

In the event that you are unhappy with any part of your Meal Box, or a specific Meal Kit, you can reach out to us at support@paquitobox.com. Please do so within five (5) days of the date you received the unsatisfactory item. If related to ingredients or condition of a Meal Kit, we, at our sole discretion, may give you credit for the individual ingredient or Meal Kit, and in some situations, issue a partial or full refund for the ingredient or the Meal Kit. We reserve the right, however, to require either the return of the unsatisfactory ingredient or Meal Kit, or a photograph of such, before any partial/full refund or credit will be issued. Subject to this Agreement, Paquito Box grants you a limited license to utilize the Offerings for personal, non-commercial use. Any future release, update or other addition to the Offerings shall be subject to this Agreement. Paquito Box, its suppliers, and its service providers reserve all rights not granted in this Agreement.

Route Protection Insurance

We offer Route Protection Insurance for as little as 0.98 cents through a third-party application, that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged goods.